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GLOSSARY

Hospitality & Technology Glossary

Clear explanations for the language of modern hospitality technology.

5 terms

A

AI Agent

An AI agent is a software system that uses information and available tools to take actions toward a goal.

C

Conversational AI

Conversational AI is technology that lets people interact with software through natural-language text or speech.

G

Guest Experience

Guest experience is the overall impression a guest forms through interactions with a hospitality business before, during and after a stay.

H

Hospitality Technology

Hospitality technology refers to the digital systems and tools used to support hospitality operations and guest services.

L

Large Language Model

A large language model, or LLM, is a machine-learning model trained on large amounts of data to process and generate language.

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