LORA Assistant Documentation

🔖
Welcome to LORA - Your intelligent AI assistant with voice control, smart home integration, and advanced memory capabilities.

What is LORA?

  • LORA is an advanced AI voice assistant with local processing
  • LORA supports natural language conversations and commands
  • LORA integrates with Spotify for music control
  • LORA connects with Home Assistant for smart home automation
  • LORA maintains intelligent memory about users and conversations
  • LORA keeps all your data local and secure

Key Features

Feature Description
Voice Control Wake LORA with "Hey LORA" and speak naturally
Local Processing All data stays on your device - privacy first
Smart Memory LORA remembers users and conversation context
Multi-language Supports multiple languages out of the box
Music Control Play and control Spotify with voice commands
Smart Home Control lights, temperature, and devices via Home Assistant

What You Will Learn

  • How to set up LORA for the first time
  • Connecting LORA to your WiFi network
  • Navigating the LORA Web App interface
  • Setting up user profiles with voice recognition
  • Integrating Spotify and Home Assistant
  • Using voice commands effectively
  • Managing subscriptions and updates
  • Troubleshooting common issues
📝 Important: Keep your login credentials written down on paper! LORA stores credentials locally, and they will be erased during system updates.

Introduction to LORA

🔖
LORA is a locally-hosted AI assistant that prioritizes your privacy while delivering powerful voice control and smart home capabilities.

How LORA Works

LORA operates as a self-contained system that processes everything locally on your device. This means:

  • Your voice data never leaves your device
  • Conversations are stored locally for 2 days (today and yesterday)
  • User profiles and memories are kept on your device
  • Internet connection is only needed for external services (Spotify, weather, etc.)

System Requirements

What You Need

  • LORA device (provided in the box)
  • WiFi network (2.4GHz or 5GHz)
  • Computer, tablet, or smartphone with web browser
  • Email address for account creation
  • Optional: Spotify Premium account
  • Optional: Home Assistant installation

Subscription Models

Plan Description Best For
LORA Single One user, one device Individual users or single households
LORA Duo Two users, two devices Couples or shared environments
⚠️ Before You Begin: Make sure you have a pen and paper ready to write down your login credentials. You'll need them if you ever update the system!

Initial Setup Guide

🔖
Follow these steps to set up your LORA assistant for the first time.

Step-by-Step Setup

1 Unbox and Power On

Take LORA out of the box and plug it into a power outlet. LORA will boot up automatically.

2 Wait for QR Code Prompt

LORA will announce that it is ready to connect to your WiFi. You will hear: “Scan QR code with LORA.”

3 Create Your WiFi QR Code

On your phone, tablet, or computer, go to:

https://loratech.io/qr_code_wifi

Enter your home WiFi name and password.

💡 Tip: Most modern networks use WPA / WPA2 / WPA3. Do not change the security type unless you know you must.

Click “Generate QR Code”.

4 Show the QR Code to LORA

Hold the generated QR code in front of LORA’s camera. Keep the QR code very close (5–10 cm) so the camera can read it clearly. If it is too far away, the scan will not work.

Once scanned, LORA will automatically connect to your home WiFi.

5 System Connecting

LORA will confirm successful WiFi setup and reload its services. Wait until you hear the launch sound.

6 Access the LORA Web App

Now that LORA is connected to your home WiFi, open:

https://lora.local:8501/
🔒 Note: Your browser may show “Connection not private.” This is normal because LORA uses a local encrypted connection. Select “Advanced → Continue to lora.local”.

If lora.local doesn’t work, try lora-2.local or lora-3.local. If none load, contact office@loratech.io.

⚠️ Important: You must be connected to the same WiFi network as LORA to access the web app.

First Launch Configuration

🔖

Create Your Account

1 Enter Your Credentials

When prompted, please enter your own email address. Do not use the pre-filled email (loraailabs@gmail.com) — it is only a placeholder and must be replaced with your email.

⚠️ CRITICAL: Write Down Your Credentials!

The system keeps credentials locally. If you update LORA, your credentials will be erased from the system. Write them on paper and keep them safe!

2 Accept Voice Consent

You will be prompted to accept voice consent, allowing LORA to process your voice and text data locally.

3 Access the Web App

After completing the previous steps, you'll have full access to the LORA Web App interface.

What's Next?

Now that you've completed the initial setup, you should:

  • Purchase a subscription plan (LORA Single or LORA Duo)
  • Set up user profiles with voice recognition
  • Configure timezone and language settings
  • Optionally connect Spotify and Home Assistant
✅ Setup Complete! You're now ready to start using LORA. Proceed to the subscription page to activate your service.

Subscription Plans

🔖

Purchasing Your Subscription

To use LORA, you need an active subscription. Navigate to the Plans section in the Web App.

LORA Single

Setup Process

1 Go to Plans Section

In the Web App, click on Plans in the navigation.

2 Click "Get LORA Single"

You'll see a button-link that will redirect you to the payment page.

3 Complete Payment

Follow the payment process to complete your subscription.

4 Return to Web App

After successful payment, return to the LORA Web App.

⚠️ Very Important! After your payment is successful, you MUST go to the Plans section again. This allows the system to authenticate your subscription.

LORA Duo

Setup Process

1 Complete Payment

Follow the same payment process as LORA Single.

2 Enter Secondary Email

After payment, you will be asked to enter a secondary user's email address. This will be used for the second LORA device.

3 Configure Second Device

The second LORA device must be signed in during configuration with the same email address you entered as the secondary email.

📝 Note: If the second device uses a different email during setup, LORA Duo will not work correctly.

Verifying Your Subscription

After purchasing and authenticating your subscription:

  • Go to the Plans section
  • You should see "Subscription Control"
  • Check for "Current subscription Mode: [your mode]"
  • Visit the Portal section to see your request limits

Managing Your Subscription

You can cancel your subscription at any time from the Plans section in the Web App.

LORA Web App Overview

🔖
The LORA Web App is your control center for managing settings, viewing history, and configuring integrations.

Main Sections

Section Description
Welcome Page Home page and quick start guide
Stream Real-time chat streaming for seeing responses as they generate
Portal View limits, chat history, memory threads, and timers
Profiles Manage user profiles and register new users with voice
Control Microphone control, LORA modes, and system reload
Settings Volume, language, timezone, Spotify, Home Assistant, and custom prompts
Plans Manage subscriptions and view current plan
Update Download and install system updates

Accessing the Web App

URL: https://lora.local:8501/ Requirements: - Must be connected to the same WiFi as LORA - Use any modern web browser - Accept HTTPS certificate if prompted
📝 Tip: Bookmark the LORA Web App URL for quick access!

Stream

🔖

Real-Time Chat Streaming

The Stream section allows you to chat with LORA in real-time through the web interface and see responses as they are generated.

Features

  • See LORA's response being written in real-time
  • Useful for monitoring longer responses
  • Alternative to voice commands for text-based interaction
  • Great for testing and debugging

How to Use

1 Navigate to the Stream section in the Web App
2 Click button Start Stream
3 Watch as LORA's response appears in real-time
📝 Note: Streaming is especially useful when you want to see how LORA is responding.

Portal

🔖

Portal Overview

The Portal section is your information hub for monitoring usage, history, memories, and scheduled tasks.

Limit

Shows your current usage limits and remaining requests based on your subscription plan.

  • View how many requests you have left
  • Monitor your daily usage

Chat History

LORA keeps your conversation history locally for the past 2 days.

  • Today: All conversations from today
  • Yesterday: All conversations from yesterday
  • Older conversations are automatically deleted for privacy
  • All history is stored locally on your device

Memory Threads

LORA's intelligent memory system that remembers information about each user.

Viewing Memories

  • By default, memory cores are in read-only mode
  • See what LORA remembers about each registered user
  • Memory threads are organized by user profile

Editing Memories

1 Toggle the switch to Editable Mode
2 Edit the memory content as needed
3 Click Save Changes button (required for changes to take effect)

Clearing Memories

  • Clear user-specific memories: Remove memories for a single user
  • Clear all users' memories: Reset all memory threads
⚠️ Important: You must register users in the Profiles section before you can see their memory threads!

Time

Manage your timers, reminders, and alarms.

  • View all active timers and alarms
  • See upcoming reminders
  • Delete timers or reminders you no longer need
📝 Note: All memories and history are stored locally on your LORA device for privacy and security.

Profiles

🔖

User Profile Management

The Profiles section allows you to register and manage users with voice recognition.

User Profiles

View and manage registered users:

  • See all registered users
  • Delete users by name
  • Check which profiles have voice recognition enabled

Register New User

Registration Process

1 Navigate to Register User

Go to the Profiles section and select "Register User"

2 Choose Registration Method

You have two options:

  • Add Voice: Register with voice only (recommended)
  • Add Voice & Face: Register with voice and facial recognition (beta)
⚠️ Note: For now, use the voice option only. Face recognition is in beta testing and may not work properly in this version.
3 Record Your Voice

You will be prompted to record your voice. Pronounce the text shown on the screen clearly.

4 Wait for Processing

After recording, the system will reload and process your voice profile. This may take a few moments.

5 Verification

Once complete, your user profile will appear in the User Profiles list.

Why Register Users?

  • Personalization: LORA can recognize who is speaking
  • Memory Threads: LORA maintains separate memories for each user
  • Context Awareness: Better understanding of individual preferences
  • Multi-user Support: Multiple people can use the same LORA device
✅ Tip: Register all household members so LORA can provide personalized responses and maintain individual memory threads!

Control

🔖

LORA Control Panel

The Control section allows you to manage LORA's operational settings and modes.

Microphone Control

Manage LORA's microphone status:

  • View current microphone status (active/muted)
  • Mute: Disable voice listening temporarily
  • Unmute: Re-enable voice listening
📝 Troubleshooting: If LORA doesn't respond to voice commands, check the microphone status here to ensure it's unmuted!

LORA Modes

Initial Setup

When you first launch LORA Modes, you need to:

1 Select Region

Choose your geographic region to set data privacy and consent preferences (e.g., GDPR for EU users).

2 Accept/Decline Consents

You'll be prompted for two consent options:

  • Infinity Vision Mode: Advanced visual recognition (not currently working)
  • Hand Gesture Mode: Control LORA with hand gestures (beta testing)

Available Modes

  • Infinity Vision: Not operational in this version
  • Hand Gesture Mode: Beta stage - control LORA with hand movements
⚠️ Note: Infinity Vision is not working in the current version. Hand Gesture Mode is in beta testing and may have limited functionality.

LORA Control

System Reload

You can reload the entire LORA software system:

  • Reboots the LORA software
  • Does NOT reboot the main hardware controller
  • Useful for applying new settings or fixing minor issues
  • Wait for the launch sound before using LORA again
📝 When to Reload:
  • After connecting Spotify
  • After changing critical settings
  • When LORA seems unresponsive
  • After user profile registration

Settings

🔖

LORA Settings

Configure LORA's behavior and integrations to match your preferences.

Change Volume

Adjust LORA's voice output volume:

  • Use the slider to increase or decrease volume
  • Changes take effect immediately
  • Applies to all voice responses and sounds

Change Language

Control the language for pre-recorded sounds and UI:

  • Changes language for pre-recorded speech sounds
  • Changes Web App UI language
  • Does NOT affect conversational language
📝 Note: LORA operates with multilingual support by default. You don't need to change this setting if you're comfortable with English UI and pre-recorded sounds - LORA will understand and respond in multiple languages automatically!

Change Timezone

Highly Recommended: Set your correct timezone

  • Critical for accurate time-based features
  • Required for alarms and reminders to work correctly
  • Affects scheduled tasks and time-related queries
⚠️ Important: If your timezone is not set correctly, alarms, reminders, and time-based commands will not work properly!

Custom Prompt

Personalize LORA with custom instructions:

  • Give LORA context about your location, preferences, or needs
  • Set permanent instructions for how LORA should behave
  • Add background information LORA should remember

Example Custom Prompts

Example 1: "You should know that you are in Linz, Austria. The user prefers metric units." Example 2: "I have two dogs named Max and Luna. I work from home as a software developer." Example 3: "Always be brief and concise in your responses. I prefer technical explanations."

Tailscale

⚠️ Advanced Feature - Do Not Touch

  • Used for remote support and troubleshooting
  • Only to be configured by LORA support team
  • Contact support if you need remote assistance
⚠️ Warning: Do not modify Tailscale settings. Contact office@loratech.io if you need remote support.

Spotify Integration

🔖

Connect Spotify to LORA

Integrate your Spotify account to control music playback with voice commands.

Requirements

  • Active Spotify Premium account (required for API access)
  • LORA connected to WiFi
  • Access to LORA Web App

Connection Process

1 Navigate to Settings

Go to Settings → Connect Spotify +

2 Authorize Spotify (First Button)

Click the button labeled "Authorize Spotify"

3 Click Authorization Link

Click the button "Click here to authorize Spotify"

4 Spotify Login

You'll be redirected to Spotify's authentication page. Sign in with your Spotify credentials.

5 Confirm Authorization

Grant LORA permission to access your Spotify account. If you see {'success'} or a similar message, you're done!

6 Return to Web App

Navigate back to the LORA Web App

7 Reload LORA

Go to Control section and click "Reload" so LORA can initialize the new Spotify connection

8 Verify Connection

After LORA plays the launch sound:

  • Go to Settings → Connect Spotify +
  • Click "Check Connection"
  • If you see your Spotify username, you're successfully connected!
✅ Success! You can now control Spotify with voice commands like "Hey LORA, play Roxette – The Look" or "Hey LORA, pause the music."

Troubleshooting

  • Connection fails: Make sure you have Spotify Premium
  • Username doesn't show: Try reloading LORA again
  • Commands don't work: Verify connection status in Settings

Home Assistant Integration

🔖

Connect LORA to Home Assistant

Integrate LORA with Home Assistant to control your smart home devices with voice commands.

Blueprint Link:
https://github.com/dykyivladk1/lora-ha-integration/blob/main/blueprints/automation/lora/config.yaml

Important: First, you need to access your Home Assistant configuration interface. The interface location may differ depending on your setup, but by default it is usually available at:
http://homeassistant.local:8123/

⚠️ Note: This integration works only with Home Assistant OS. Other installation types (Container, Core, Supervised) are not supported.

Prerequisites

  • Running Home Assistant installation
  • Access to Home Assistant settings
  • LORA and Home Assistant on the same network

Home Assistant Setup

Step 1: Install MQTT Broker

1 Go to Settings → Devices & services
2 Click Add integration
3 Search for and select MQTT
4 Choose the first MQTT option and use the official Mosquitto MQTT Broker add-on
5 Wait until installation is successful

Step 2: Create LORA User

1 Go to Settings → People
2 Click Add Person
3 Name: LORA
4 Enable Allow login
5 Password: lora2025
6 Turn on Administrator

Step 3: Import Blueprint

1 Go to Settings → Automations → Blueprint
2 Click Import Blueprint
3 Enter the Blueprint Link:
https://github.com/dykyivladk1/lora-ha-integration/blob/main/blueprints/automation/lora/config.yaml
4 Click Preview → Import Blueprint

Step 4: Create Automation

1 Change to Automations tab
2 Click Create Automation
3 You should see LORA Universal Command - click it
4 Click Save
5 Enter a name, for example: "LORA Assistant"

Step 5: Configure Mosquitto Broker

1 Go to Settings → Add-ons → Mosquitto broker
2 Click Configuration → Options
3 Click the three dots → Edit in YAML
4 Look for the options section. You should see something like:
logins: [] require_certificate: false certfile: fullchain.pem keyfile: privkey.pem customize: active: false folder: mosquitto
5 Replace logins: [] with:
logins: - username: lora password: lora2025

Final Configuration Should Look Like

logins: - username: lora password: lora2025 require_certificate: false certfile: fullchain.pem keyfile: privkey.pem customize: active: false folder: mosquitto
6 Save the configuration

Step 6: Get Home Assistant IP Address

1 Go to Settings → System → Network
2 Click Configure network interfaces
3 Note down the IP address (format: 192.168.1.x)

LORA Configuration

1 Open LORA Web App
2 Go to Settings → Home Assistant Connect +
3 Enter the Home Assistant IP address (192.168.1.x)
4 LORA will reload automatically
5 Wait for LORA to play the launch sound
6 Reload the Web App in your browser

Verify Connection

1 Go to Settings → Home Assistant Connect +
2 Click "Discover Devices"
3 You should see a list of your Home Assistant devices
✅ Success! LORA is now connected to Home Assistant. You can control your smart home devices with voice commands!

Example Voice Commands

"Hey LORA, turn off the kitchen lights"
"Hey LORA, set the living room temperature to 22 degrees"
"Hey LORA, turn on the bedroom fan"

System Updates

🔖

Updating LORA

Keep your LORA system up-to-date with the latest features and improvements.

Update Process

1 Navigate to Update Section

In the Web App, go to the Update section

2 Review Update Information

Read about what's included in the new update

3 Confirm Update

Tick the checkbox: "I confirm I want to download and install this update"

⚠️ Important: Updates are not always solid versions - they may contain bugs or issues. Update at your own discretion!
4 Download Update

Click the "Download Update" button

5 Wait for Installation

LORA will automatically download and process the updated OS

⚠️ During Update:
  • Do NOT use LORA
  • Do NOT disconnect power
  • Do NOT turn off the device
  • Wait patiently for the process to complete
6 Wait for Launch Sound

LORA will play the launch signal when the update is complete and the system is ready

After Update

⚠️ Credentials Will Be Erased!

After an update, you'll need to:

  • Re-enter your email and password (this is why you wrote them down!)
  • Re-configure some settings
  • User profiles and memories are preserved

Failed Updates

✅ Automatic Recovery: If an update fails or LORA becomes unresponsive, the system is designed to automatically restore the previous stable version. Do not disconnect power during this recovery process!

Voice Commands

🔖

Using Voice Commands

Control LORA with natural voice commands by first saying the wake phrase.

Wake Phrase

Activating LORA

To activate LORA, say:

"Hey LORA"

After saying "Hey LORA", you'll hear a short trigger sound indicating that LORA is listening. You can then speak your command or question.

Command Structure

1 Say "Hey LORA"
2 Wait for the trigger sound
3 Speak your command or question clearly
4 LORA will respond to your request

Tips for Better Recognition

  • Speak clearly and at a normal pace
  • Wait for the trigger sound before speaking your command
  • Ensure the microphone is not muted (check Control section)
  • Minimize background noise when possible
  • Be specific with location-based queries

Command Categories

Category Examples
Music & Entertainment Play music, control playback, adjust volume
Weather & Time Get weather forecasts, check current time
Search & Information Search the web, get answers, translations
Reminders & Alarms Set timers, create reminders, schedule alarms
Home Assistant Control Control lights, temperature, smart devices
📝 Troubleshooting: If LORA doesn't respond to "Hey LORA", check the microphone status in the Control section to ensure it's unmuted!

Music & Entertainment Commands

🔖

Spotify Control

Control your Spotify playback with voice commands (requires Spotify Premium and connection setup).

Playing Music

"Hey LORA, play Roxette – The Look"
"Hey LORA, play some jazz music"
"Hey LORA, play my Discover Weekly playlist"

Playback Control

"Hey LORA, pause the music"
"Hey LORA, resume"
"Hey LORA, next song"
"Hey LORA, previous track"
"Hey LORA, skip this song"

Volume Control

"Hey LORA, volume up"
"Hey LORA, volume down"
"Hey LORA, set volume to 50 percent"
"Hey LORA, mute the music"
📝 Note: Make sure you've connected Spotify in the Settings section before using music commands. See the Spotify Integration page for setup instructions.

Search & Information Commands

🔖

Weather Queries

"Hey LORA, what's the weather in Linz?"
"Hey LORA, will it rain tomorrow in Vienna?"
"Hey LORA, what's the temperature outside?"
"Hey LORA, weather forecast for this weekend in Salzburg"
⚠️ Important: Always mention the city name in weather queries! LORA doesn't automatically know your location unless you add it as a custom prompt in Settings.

Time & Date

"Hey LORA, what time is it?"
"Hey LORA, what's today's date?"
"Hey LORA, what day of the week is it?"

Web Search

"Hey LORA, search for the best restaurants in Salzburg"
"Hey LORA, find information about the Eiffel Tower"
"Hey LORA, what are the latest tech news?"

General Knowledge

"Hey LORA, who is the president of Austria?"
"Hey LORA, how far is the moon from Earth?"
"Hey LORA, what is the capital of Japan?"
"Hey LORA, explain quantum physics"

Translations

"Hey LORA, translate 'good morning' into German"
"Hey LORA, how do you say 'thank you' in Spanish?"
"Hey LORA, translate 'I love you' to French"

Reminders & Alarms

"Hey LORA, set a reminder for my doctor appointment tomorrow at 10"
"Hey LORA, wake me up at 7 a.m."
"Hey LORA, set a timer for 15 minutes"
"Hey LORA, remind me to call mom in 2 hours"
📝 Note: Make sure your timezone is set correctly in Settings for alarms and reminders to work properly!

Home Assistant Control Commands

🔖

Smart Home Voice Control

Control your Home Assistant devices with natural voice commands (requires Home Assistant integration).

Lighting Control

"Hey LORA, turn off the kitchen lights"
"Hey LORA, turn on the bedroom lights"
"Hey LORA, dim the living room lights"
"Hey LORA, set bedroom brightness to 50 percent"
"Hey LORA, turn off all lights"

Temperature Control

"Hey LORA, set the living room temperature to 22 degrees"
"Hey LORA, increase bedroom temperature"
"Hey LORA, turn on the heating"
"Hey LORA, what's the temperature in the living room?"

Device Control

"Hey LORA, turn on the bedroom fan"
"Hey LORA, turn off the TV"
"Hey LORA, open the garage door"
"Hey LORA, lock the front door"

Scenes & Automation

"Hey LORA, activate movie mode"
"Hey LORA, set bedtime scene"
"Hey LORA, turn on good morning routine"
📝 Note: The exact commands will depend on how you've named your devices and scenes in Home Assistant. LORA will understand natural variations of device names.
⚠️ Requirements: Make sure you've completed the Home Assistant integration setup. See the Home Assistant Integration page for detailed instructions.

Troubleshooting

🔖

Common Issues & Solutions

LORA Doesn't Respond to Voice Commands

Solutions:
  • Check microphone status in Control section - ensure it's unmuted
  • Make sure you're saying "Hey LORA" clearly
  • Wait for the trigger sound before speaking your command
  • Reduce background noise
  • Try moving closer to LORA
  • Reload LORA from the Control section

Can't Access Web App

Solutions:
  • Ensure you're connected to the same WiFi network as LORA
  • Try accessing: https://lora.local:8501/
  • Accept any HTTPS certificate warnings
  • Clear your browser cache
  • Try a different browser
  • Restart LORA by unplugging and plugging back in

Spotify Not Working

Solutions:
  • Verify you have Spotify Premium (required)
  • Check connection status in Settings → Connect Spotify +
  • Re-authorize Spotify if needed
  • Reload LORA after connecting Spotify
  • Make sure Spotify is not playing on another device

Home Assistant Commands Not Working

Solutions:
  • Verify Home Assistant and LORA are on the same network
  • Check device discovery in Settings → Home Assistant Connect +
  • Ensure MQTT broker is configured correctly
  • Verify the LORA user has admin access in Home Assistant
  • Try re-entering the Home Assistant IP address

Alarms or Reminders Not Working

Solutions:
  • Check timezone setting in Settings → Change Timezone
  • Ensure timezone is set correctly for your location
  • Verify alarms are visible in Portal → Time section
  • Check microphone is not muted

Update Failed or LORA Unresponsive After Update

Solutions:
  • Wait patiently - LORA should automatically restore the previous version
  • Do NOT disconnect power during recovery
  • If stuck for more than 30 minutes, contact support
  • After recovery, avoid updating until a stable version is available

User Profile Not Recognized

Solutions:
  • Re-register the user profile with clearer voice samples
  • Speak more clearly during registration
  • Ensure environment is quiet during voice recording
  • Wait for system to fully process voice profile after registration

Memory Threads Not Saving

Solutions:
  • Make sure you clicked "Save Changes" after editing
  • Ensure you switched to "Editable Mode" before making changes
  • Check that the user is registered in Profiles section
📝 General Tips:
  • Most issues can be resolved by reloading LORA from the Control section
  • Keep your credentials written down for after updates
  • Regularly check for stable system updates
  • Ensure LORA has a stable WiFi connection

Contact Support

🔖

Getting Help

If you experience any issues during setup or operation, or if LORA doesn't behave as expected, please contact our support team.

We're here to help you with technical assistance, troubleshooting, and update-related questions.

Contact Information

Method Details
Email office@loratech.io
Response Time Within 24–48 hours (Monday–Friday, CET)
Website https://loratech.io

Before Contacting Support

To help us assist you more quickly, please have the following information ready:

  • Description of the issue you're experiencing
  • Steps you've already taken to resolve it
  • Your LORA subscription plan (Single or Duo)
  • Current system version (check in Update section)
  • Any error messages you've seen
  • Screenshots if applicable

Common Support Topics

Topic Description
Setup Assistance Help with initial configuration and network connection
Integration Issues Problems with Spotify or Home Assistant connections
Update Problems Failed updates or system recovery issues
Subscription Management Questions about plans, billing, or account access
Feature Requests Suggestions for new features or improvements
Technical Support Voice recognition, device not responding, hardware issues

Emergency Recovery

If LORA becomes completely unresponsive:
  • Wait for automatic recovery if an update failed
  • Do NOT disconnect power during recovery
  • If unresponsive for over 1 hour, contact support immediately
  • As a last resort, unplug LORA for 30 seconds and plug back in

Remote Support

For complex issues, our support team may need remote access to your LORA system using Tailscale. We will guide you through this process if needed - do not configure Tailscale on your own.

✅ We're Here to Help!
Don't hesitate to reach out if you need assistance. Our team is dedicated to ensuring you have the best experience with LORA.

Community & Resources

  • Visit loratech.io for documentation and updates
  • Check the troubleshooting guide before contacting support
  • Keep this documentation bookmarked for quick reference